FAQ
Are your products guaranteed authentic?
Each item is manually checked before being put online, based on expertise developed on the brands we offer (seams, materials, labelling, finishes). This check is an internal process and does not constitute certification issued by a third-party organisation.
What happens if I doubt the authenticity upon receipt?
Please contact us immediately at firstpicks.pro@gmail.com with photos. We prioritize these requests.
What are the delivery times?
Order processing: 2 to 3 business days before handover to the carrier. Delivery time then depends on the carrier and the country of destination.
Which countries do you ship to?
France, Belgium, Germany, Italy, Luxembourg, Netherlands, Portugal, Spain.
Is delivery free?
No, delivery is free of charge with no minimum order value, for all countries listed above.
Can I track my order?
Yes, a tracking number is sent by email as soon as your order ships.
What happens if my package is lost, stolen, or damaged during shipping?
You can purchase optional shipping insurance (€10.99) at the time of your order for expedited processing. Without insurance, we are still required to offer you a refund or reshipment after verification with the carrier, in accordance with the law.
Can I return an item that doesn't suit me?
Yes, you have 14 days after receipt to withdraw, without justification. The item must be returned in the condition in which it was received (unworn, unused, with its tags).
Who pays for return shipping?
Return shipping costs are at your expense, unless the item is defective, not as described, or if we made an error — in these cases, return shipping costs will be covered by us.
When will I be reimbursed?
Upon receipt and verification of your return, within a maximum of 14 days.
Can I exchange an item for a different size?
As each item is unique and sold as a single piece, we do not offer exchanges. Please return the item and then place a new, separate order if another size is available.